If your website or email is not working, the first thing to check is the network status. This article explains where to find updates on outages, maintenance and news.
Network status
On https://myhost.bluemint.gr/serverstatus.php you will see:
- Current issues affecting services, and progress towards fixing them.
- Scheduled maintenance, with its date and time.
- Issues that have already been resolved.
Announcements
In announcements we publish service news, policy changes and important updates. It is worth checking them regularly.
What to do if something is not working
- Check the network status. If an issue is listed, you do not need to open a ticket; we are already working on it.
- Check that your service is active under My Services. A service suspended because of an unpaid invoice does not work. See Renewals, overdue invoices & suspension.
- Make sure your domain has not expired, under My Domains.
- If everything looks right, open a support ticket with as much detail as you can.
For continuous monitoring of your website's availability, you can use 360 Monitoring, which alerts you if your site goes down.
Need help? Open a support ticket and we will get back to you as soon as possible.
