If you no longer need a service, you can request its cancellation from the Client Area. Here is how, and what to do first.
Before you request cancellation
- Keep copies: download the files, databases and email you want to keep. See Backups in Plesk. After cancellation the data is no longer available.
- Check your domain: the domain is a separate service. If you want to keep it, keep renewing it. See Domain renewal & expiry.
- Consider downgrading: if cost is the reason, a smaller plan may be enough. See Upgrading or downgrading your plan.
Cancellation steps
- Open My Services and click the service.
- Choose Request Cancellation.
- Briefly write the reason for cancelling. It helps us improve.
- Choose when the cancellation should happen: immediately or at the end of the billing period.
- Submit the request.
Good to know
- With "end of the billing period", the service keeps working normally until it expires.
- If a renewal invoice has already been issued for the service, you do not need to pay it after requesting cancellation. If in doubt, ask us.
- The general terms on cancellations and refunds are described in the Terms & Conditions.
Need help? Open a support ticket and we will get back to you as soon as possible.
