A support ticket is the best way to ask us for help, because the whole conversation is recorded in one place. Here is how to open one and get a quick solution.
Opening a ticket
- Log in to the Client Area and go to https://myhost.bluemint.gr/submitticket.php.
- Choose the department that matches your topic, as shown in the list.
- Select the related service or domain, if the issue concerns a specific one.
- Write a short, clear subject, e.g. "Not receiving email at info@".
- Describe the problem in the message and attach screenshots if they help.
- Click Submit. You will receive a confirmation email with the ticket number.
What to include for a quick solution
- Which domain or service it concerns.
- Exactly what you tried to do and what happened.
- The exact error message, if one appeared.
- When it started and whether anything changed recently.
Never send passwords or card details in a ticket. We will never ask you for them.
Following up and replying
- All your tickets are at https://myhost.bluemint.gr/supporttickets.php.
- Reply either from the Client Area or by replying to the notification email.
- For the same issue, reply to the existing ticket instead of opening a new one.
Before opening a ticket about an outage, check Network status & announcements. It may be a known issue that is already being handled.
Need help? Open a support ticket and we will get back to you as soon as possible.
